Frequently asked questions

Not yet. The catalogue and guides are live and free to use, but checkout is not open and we will not take an order we cannot ship. Leave your email on the front page and we will tell you the day we open.

It works as a list you are building. It stays in your browser, we never receive it, and you can email it to yourself from the cart page.

The cart keeps the price from when you added the part. Saved keeps only the part number and looks up today's price each time you open it. You can also send a Saved list to someone with one link.

Prices are in US dollars and can change with supplier costs. Nothing is charged today. When checkout opens, shipping and any tax are shown before you confirm, never added afterwards.

No. Listings show the part price. Shipping and any tax appear before you confirm an order.

We will publish that before the first order. We will never ask for gift cards, wire transfers, crypto or a friends-and-family payment, or for your card number by phone, email or text.

Not necessarily. A listing means the part is in our catalogue. It is not a promise that it is on the shelf today. Availability is not guaranteed.

Tell us. If an order is ever placed at a clear pricing error, we may cancel and refund it in full, and we will tell you why. See our terms.

No. Nobody can place an order any way at all right now, so anyone offering to take your order or card details in our name is not us.

Send us the details through the contact form and pick “Wholesale / trade enquiry”. We have no trade pricing to publish today.

No. Checkout is not open, so nothing ships today. Any shipping notice claiming to be from us right now is fake. See scam warnings.

Within the United States. International and APO/FPO shipping are not confirmed yet.

UPS, FedEx or USPS, depending on the part's size and weight.

We do not have a number yet and we will not guess. Real dispatch and transit times go on the shipping page before the first order can be placed.

From a wholesale distributor's warehouse, not from us. That means fewer hands on your part, and it means the dispatch timetable is theirs.

Yes. We will pass it on as soon as we have it from the warehouse.

That is not decided. If there is a threshold, it will be on the shipping page.

Yes. Gas tanks, fenders, exhaust systems and wheels ship at their own rates. Some parts cannot travel by air at all, such as pressurised cans and certain batteries.

Inspect it before you sign and photograph any damage before you open it. Carrier claims depend on that photo. Then start a return and we will sort it out.

It is not published yet. The window and any restocking fee are set by our distributor agreement and go on the returns page before the first order can be placed.

It follows the reason. If it is our mistake, we pay both ways and refund your original delivery charge. If you changed your mind or ordered the wrong number, return postage is yours and the original delivery charge is not refunded.

We sent the wrong part, it arrived damaged or defective, or our listing was wrong.

If our listing said it fits and the manufacturer's own data says otherwise, that is on us. If the listing was right and the part is not what you needed, normal return rules apply.

Usually not. A fitted part generally cannot be resold, and electrical parts are frequently non-returnable once installed. A part that is defective is a different matter: contact us with photos.

Expect special orders, cut-to-length and made-to-order items to be final, along with gaskets and seals removed from sealed packaging. Returned parts should be unfitted, in original packaging and resaleable.

Use the four-step form on the returns page. Smaller parcels can use a prepaid label, oversized items go by arranged freight, or you can use your own tracked carrier. We cannot refund an untracked parcel that never arrives.

No. It gives you a reference and puts the request in front of a person, who confirms the next step by email.

The manufacturer warrants the part against defects, and terms vary by maker and part. We are responsible for sending the right part, undamaged and accurately described. Details are on the warranty page.

No. They are aftermarket parts and we are not a dealer.

Not simply for being aftermarket. Under the US Magnuson-Moss Warranty Act, a manufacturer generally cannot void your warranty for that alone, but it can decline a claim if that specific part caused the specific failure.

Racing use, improper installation, modifying the part, damage from an unrelated failure, and ordinary wear on items like pads, tires, belts, plugs and filters.

Generally not. It covers a part that was faulty when it arrived, not fitting, removal or towing.

Check the model-and-year fitment rows on the product page, or add your bike to My Garage and look for the “Fits your bike” badge. Then confirm before you order, or ask us with your year and model.

It is good, not perfect. It comes from the supplier's catalogue, and some rows cover a whole model family rather than one exact bike. Mid-year changes and a previous owner's modifications can also put your bike outside it.

Try it, but do not count on it. Search reads our catalogue part numbers (like 23-2277, dash optional) and listing names, so a factory number stamped on an old part will often find nothing. If so, search what the part is and filter to your bike, or send us the number.

A technical note from the catalogue, such as another part you need to fit this one. Read it first. It exists to prevent a wrong order.

It lists related replacement items recorded for that part. Check that each one fits your bike too.

We do not have a real photo of that part yet, so it shows “Product Image Coming Soon” instead of a picture of something else. Go by the part number and fitment, or ask us.

No. A custom has no model or year to match. Motor mounts, primary alignment, axle size and similar dimensions decide it. Read the warning on Build a bike before you order a frame or motor.

OEM parts are the motorcycle maker's own. Aftermarket parts come from independent manufacturers and are made to fit. Quality varies by brand in both directions, so judge the specific part.

It is stamped on the frame at the steering neck, usually with a sticker nearby. Your title and registration show it too.

On bikes with a 17-character VIN (1981 on), the 10th character is the model year code. Go by that, not the date the bike was sold or built.

They are model codes. Broadly, XL is Sportster, FXD is Dyna, FXS and FLS are Softail, FLH and FLT are Touring, and VRSC is V-Rod. The extra letters mark the exact model, so an FLHX is a Street Glide. Your registration or owner's manual will show yours.

Big Twins broadly run: Knucklehead 1936-47, Panhead 1948-65, Shovelhead 1966-84, Evolution 1984-99, Twin Cam 1999-2017, Milwaukee-Eight 2017 on. Sportsters ran the Ironhead 1957-85, then the Evolution from 1986. Newer Revolution Max bikes are a separate family. Changeover years vary by model.

Harley changes things between years and sometimes during one. The 2014 Touring update and the 2017 move to the Milwaukee-Eight are good examples: bikes that look alike can take different parts.

The Dyna line ended after 2017, and the 2018 Softail range replaced it on a new frame. A 2018 Fat Bob and a 2017 Fat Bob are very different bikes for parts.

Big Twins traditionally keep engine, primary and transmission oil in separate compartments. Evolution Sportsters share one oil for primary and gearbox, separate from the engine. Your service manual gives the type and amount for each.

Use what your service manual specifies. Air-cooled V-twins run hot, and friction modifiers in some car oils can make a wet clutch slip if they reach the primary.

No. DOT 5 is silicone-based and DOT 4 is glycol-based, and they should not be mixed. Use the fluid marked on your master cylinder cap.

Test before you buy. A healthy, charged 12V battery rests around 12.6V or more, and the charging system should raise that to roughly 14V at a fast idle. If it does not, look at the charging system. Check your service manual for exact figures.

Often, on fuel-injected bikes. Changing airflow can shift the fueling. Also check emissions and noise rules where you ride, because not every exhaust is street legal everywhere.

A list of the bikes you own, as many as you like. Once a bike is added, the site can flag the parts listed for it. Add yours here.

No. You can browse, search, save parts and add bikes without one. A free account just keeps your garage across devices.

Without an account, only in your browser. Clearing your browser data clears it and we cannot restore it. With an account, we also keep a copy.

Use the reset option on My Garage. We email you a link that lasts one hour.

You can do it yourself from My Garage. That removes the account and its saved bikes.

Creating an account does not sign you up for any. The front-page email signup is used to tell you when the store opens.

No. We run no ad trackers or analytics, and we do not sell data. The privacy policy lists what we do hold.

No. Every part here is aftermarket, made by an independent manufacturer to fit these motorcycles.

No. We are not affiliated with, endorsed by or sponsored by Harley-Davidson, Inc., and we are not a dealer. Model names appear only to show what a part fits.

An independent small business, and a person reads every message. The registered business entity and mailing address go on our terms page before checkout opens.

No. We are online only, with no walk-in counter.

Use the contact form or the email address listed there. A person replies, usually the same day. We do not list a phone line.

No. We supply parts and free guides. For brakes, fuel or anything you are unsure of, use a qualified technician.

38,672 parts across 2,876 categories. Browse by category, by bike or by brand.

Yes, along with transmissions, primary drives and rolling chassis kits. Build a bike groups them, though we do not certify that any combination works together.

Yes. All 304 guides are free, with no account needed, and so is our schematics database of public patent drawings.

No. For torque figures, clearances and anything safety critical, the factory service manual for your model is the authority.

Every review is typed by a person and approved by us before it appears. We never generate them. “Verified purchase” only appears against a real order, and with checkout closed there are none yet.

No. We are not taking orders or payments, so any invoice, order confirmation or shipping notice in our name is fraud. Do not click it. Tell us, and read our scam warnings.